Terms of service

Terms & FAQs

Last Updated: 3/20/25

Welcome to Wild Heart Floral! By placing an order with us, you agree to the following terms and conditions. Please read through our policies and frequently asked questions for more information.

Terms of Service

Ordering & Payment

  • Orders can be placed online through our website.

  • We accept major credit cards, Apple Pay, and Google Pay. Payment must be received before orders are fulfilled.

  • Prices and availability of flowers may vary due to seasonal changes.

Delivery & Pickup

  • We offer local delivery within the Austin, TX area. Delivery fees are calculated at checkout.

  • Pickup is available at our shop, located at 1745 West Anderson Lane, Ste 3, Austin, TX 78757.

  • We do our best to accommodate specific delivery time requests, but exact delivery times are not guaranteed.

Substitution Policy

  • Due to seasonal and market availability, we may need to substitute flowers or containers. We ensure that any substitutions maintain the overall style, theme, and value of the arrangement.

Refunds & Exchanges

  • All sales are final due to the perishable nature of flowers.

  • If there is an issue with your order, please notify us within 24 hours. If eligible, we will offer a replacement arrangement or store credit.

Cancellations

  • Orders can be modified or canceled up to 24 hours before delivery for a full refund.

  • Same-day orders and event floral orders are final sale and cannot be canceled or refunded.

Frequently Asked Questions (FAQs)

1. Where do you deliver?

We currently deliver to Austin, TX, and surrounding areas. Delivery fees are calculated at checkout based on location.

2. Can I pick up my order instead of having it delivered?

Yes! Pickup is available at our shop:
📍 1745 West Anderson Lane, Ste 3, Austin, TX 78757
You’ll receive a notification when your order is ready.

3. What happens if no one is home to receive the flowers?

We will try to leave the arrangement in a safe spot or with a neighbor if possible. If no safe delivery location is available, we will contact the recipient to arrange a new delivery (additional fees may apply).

4. Can I request specific flowers in my arrangement?

Our arrangements are designer’s choice, meaning we select the best seasonal blooms available. If you have a specific request, please note that while we can’t guarantee availability, we will do our best to accommodate!

5. Do you offer wedding or event flowers?

Yes! We offer Full-Service Weddings and A La Carte Weddings. Visit our Full Service Weddings + Events Page  to learn more and submit an inquiry.

6. Can I cancel my order?

Orders can be canceled up to 24 hours before the scheduled delivery for a full refund. Same-day orders and special event orders cannot be canceled.

7. How long will my flowers last?

With proper care, fresh flowers typically last 5-7 days. We recommend changing the water daily and keeping the arrangement away from direct sunlight and heat.

8. What if my flowers arrive damaged?

If your flowers arrive in poor condition, please contact us within 24 hours with a photo, and we’ll be happy to offer a replacement or store credit.

For any other questions, feel free to contact us at kaylie@wildheartfloral.com. We’re happy to help!